Items from our Anniversary Collection require a different processing and shipping schedule because each order is personalized with your selected loc anniversary year.
Once personalization and production are complete, your order will ship during the next available Friday or Saturday shipping cycle.
Please carefully review all personalization details before submitting your order. My Loc Flow is not responsible for customization errors resulting from incorrect information entered by the customer.
While we make every effort to prepare and ship orders promptly, shipping and delivery times may be affected by carrier delays, holidays, weather, production issues, or other circumstances outside of our control.
Please review your shipping address carefully before completing your purchase.
My Loc Flow is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided at checkout.
If you notice an error after placing your order, contact mylocflow@gmail.com as soon as possible.
Because our products are custom made to order, all sales are final and refunds are not offered. We understand, however, that sometimes an item may not work out as expected. Eligible items may be exchanged for the same product at the same price, subject to the conditions below. We do not offer store credit, exchanges for different products, or refunds for price differences.
Exchange Eligibility
To be eligible for an exchange, your item must be:
Exchange requests must be made within 30 days of receiving your order. Approved exchanges are limited to the same product at the same price. Availability of the requested replacement size or color may vary. If an exchange is requested because the customer selected the wrong size, color, or other product option, the customer is responsible for return shipping costs. Please contact mylocflow@gmail.com before returning any item. Items sent back without prior approval will not be accepted.
If your order arrives damaged, defective, or you receive an incorrect item, please contact us at mylocflow@gmail.com as soon as possible. Please include your order number, a description of the issue, and clear photos of the item. If the issue is due to a damaged, defective, or incorrect item, My Loc Flow will be responsible for the appropriate replacement and associated shipping costs. Once reviewed, we will work with you to provide an appropriate resolution.
My Loc Flow does not issue store credit for returned or exchanged merchandise. Approved exchanges apply only to the original product purchased and cannot be transferred toward another item or future purchase.
Because our products are made to order, production may begin shortly after an order is placed. Changes or cancellations cannot be guaranteed once an order has entered production. If you notice an error in your order, contact mylocflow@gmail.com as soon as possible.
If you experience an issue with your order, please contact us directly so we have an opportunity to assist you. We are committed to communicating with our customers and resolving legitimate concerns in accordance with our published return, refund, and fulfillment policies.
Chargebacks should not be used as a substitute for contacting us regarding an order concern. Orders that have been fulfilled, delivered, personalized, or otherwise completed in accordance with the order details and our published policies will be documented, and unwarranted or fraudulent disputes may be challenged with the applicable payment provider.
Please review product descriptions, sizing, personalization details, processing times, and store policies carefully before completing your purchase..
If you have questions about sizing, colors, or a product before purchasing, please contact us at mylocflow@gmail.com before placing your order.
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