PRIVACY POLICY

Last Updated: August 28, 2026

My Loc Flow (“My Loc Flow,” “we,” “us,” or “our”) operates this website and provides related products, services, information, content, and features (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, create an account, communicate with us, or otherwise interact with our Services.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By using our website or Services, you acknowledge that you have read and understand the practices described in this Privacy Policy.

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an individual.

Depending on how you interact with My Loc Flow, we may collect the following categories of personal information:

This may include:

• Name;
• Email address;
• Telephone number;
• Billing address; and
• Shipping address.

This may include:

• Products purchased;
• Products viewed or added to a shopping cart;
• Order history;
• Returns, exchanges, refunds, or cancellations;
• Shipping and delivery information; and
• Transaction details.

Payments may be processed by third-party payment providers.

Depending on the payment method used, information related to your transaction may include:

• Payment method;
• Payment confirmation;
• Billing information;
• Transaction amount; and
• Other information necessary to complete or verify your payment.

My Loc Flow does not necessarily receive or store your complete credit-card or debit-card number when payments are processed by a third-party payment provider.

If account functionality is available, we may collect information such as:

• Username;
• Password or other authentication information;
• Account preferences; and
• Account settings.

We may collect information you provide when you contact us, including through:

• Email;
• Website contact forms;
• Customer-service inquiries;
• Order-related communications;
• Reviews; or
• Other communications.

When you use our website, certain information may be collected automatically, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Referring website;
• Pages visited;
• Date and time of visits;
• Website interactions; and
• Other technical or usage information.

We may collect personal information from several sources.

We collect information you voluntarily provide when you:

• Place an order;
• Create an account;
• Contact us;
• Subscribe to communications;
• Submit a review;
• Complete a form; or
• Otherwise interact with My Loc Flow.

Certain information may be collected automatically when you visit or use our website through technologies such as:

• Cookies;
• Pixels;
• Log files;
• Analytics tools; and
• Similar technologies.

We may receive information from third-party companies that help us operate our business, such as providers involved in:

• Website hosting;
• Payment processing;
• Fraud prevention;
• Shipping;
• Order fulfillment;
• Analytics;
• Email communications;
• Customer support; and
• Other business services.

We may use personal information for the following purposes.

We may use your information to:

• Process purchases;
• Verify payments;
• Prepare and fulfill orders;
• Arrange shipping and delivery;
• Process returns, exchanges, or refunds;
• Provide order confirmations;
• Send shipping updates; and
• Respond to order-related questions.

We may use your information to:

• Respond to inquiries;
• Provide customer support;
• Resolve order issues;
• Communicate about products or services; and
• Maintain our business relationship with you.

We may use information to:

• Understand how customers use our website;
• Improve website functionality;
• Improve products and services;
• Diagnose technical issues;
• Analyze website performance; and
• Improve the customer shopping experience.

Where permitted by law, we may use your information to send:

• Promotional emails;
• Product announcements;
• Special offers;
• New-release notifications; or
• Other marketing communications.

You may unsubscribe from promotional email communications at any time by using the unsubscribe link provided in the communication.

Even if you opt out of marketing communications, we may still send non-promotional communications regarding your orders, account, transactions, or customer-service inquiries.

We may use personal information to:

• Verify transactions;
• Prevent fraudulent purchases;
• Detect suspicious activity;
• Investigate payment disputes;
• Protect customer accounts;
• Protect our website and systems; and
• Enforce our policies.

We may use personal information when reasonably necessary to:

• Comply with applicable laws;
• Respond to valid legal requests;
• Establish or defend legal claims;
• Enforce our Terms of Service and other policies;
• Maintain required business and tax records; or
• Protect the rights, safety, and property of My Loc Flow, our customers, or others.

Our website may use cookies and similar technologies to operate and improve the Services.

Cookies are small data files stored on your device that may help websites remember information about your visit.

Cookies and similar technologies may be used for purposes such as:

• Maintaining shopping-cart functionality;
• Remembering preferences;
• Providing account functionality;
• Processing transactions;
• Understanding website traffic;
• Measuring website performance;
• Preventing fraud;
• Improving website functionality; and
• Supporting advertising or marketing activities where applicable.

Your browser may allow you to block, delete, or limit cookies.

Please note that disabling certain cookies may affect website functionality, including shopping-cart, checkout, account, or preference features.

We may disclose personal information to third parties when reasonably necessary to operate My Loc Flow and provide our Services.

These third parties may include:

Companies that provide website hosting, ecommerce technology, cloud services, analytics, security, or technical support.

Payment providers may receive information necessary to authorize, process, verify, and complete your transaction.

Payment processors maintain their own privacy and security practices.

We may provide necessary customer information to:

• Shipping carriers;
• Fulfillment partners;
• Printing or production providers; and
• Other companies involved in completing and delivering your order.

Information provided may include your name, shipping address, telephone number, email address, and applicable order details.

We may disclose information to companies that assist with:

• Email communications;
• Customer service;
• Fraud prevention;
• Analytics;
• Accounting;
• Legal compliance; or
• Other business operations.

We may disclose information when you request, direct, or consent to the disclosure.

We may disclose personal information when reasonably necessary to:

• Comply with applicable law;
• Respond to a subpoena, court order, warrant, or other lawful request;
• Investigate suspected fraud or unlawful conduct;
• Enforce our policies;
• Protect our legal rights; or
• Protect the safety or rights of customers or others.

Personal information may be transferred as part of a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction.

Our website may contain links to third-party websites, social-media platforms, payment providers, or other services that are not owned or controlled by My Loc Flow.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing them with personal information.

My Loc Flow's Services are not directed toward young children, and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe a child has provided personal information to us improperly, please contact us so we can review the matter and take appropriate action.

We take reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no internet transmission, electronic storage system, website, or security method can be guaranteed to be completely secure.

Customers should avoid sending highly sensitive information through unsecured communication channels.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business or legal purposes.

Retention periods may depend on factors including:

• Order fulfillment;
• Customer-service needs;
• Account maintenance;
• Tax and accounting requirements;
• Fraud prevention;
• Payment disputes or chargebacks;
• Legal obligations;
• Enforcement of agreements; and
• Resolution of disputes.

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include:

You may have the right to request information about the personal information we maintain about you.

You may have the right to request correction of inaccurate personal information.

You may have the right to request deletion of certain personal information, subject to applicable exceptions.

For example, we may need to retain certain information for:

• Tax purposes;
• Fraud prevention;
• Payment disputes;
• Legal compliance; or
• Other legitimate business obligations.

Where required by law, you may have the right to request a copy of certain personal information in a portable format.

Depending on applicable law and our business practices, you may have rights relating to certain forms of targeted advertising, sharing, or sale of personal information.

My Loc Flow does not consider ordinary disclosure of information to payment processors, shipping providers, fulfillment providers, or other service providers necessary to complete your transaction to be a sale of your personal information.

Where permitted by law, an authorized agent may submit certain privacy requests on your behalf.

We may require reasonable verification of your identity and the agent's authority before processing the request.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

You may unsubscribe from promotional emails at any time by following the unsubscribe instructions provided in the email.

Opting out of promotional communications does not prevent us from sending transactional or service-related communications, such as:

• Order confirmations;
• Shipping notifications;
• Refund information;
• Account notices;
• Security notifications; or
• Responses to customer-service inquiries.

Some third-party service providers may process or store information in locations outside the state, region, or country where you live.

Where required by applicable law, appropriate safeguards may be used in connection with international transfers of personal information.

We may update this Privacy Policy from time to time to reflect changes in:

• Our business practices;
• Website functionality;
• Service providers;
• Legal requirements; or
• Operational needs.

The updated Privacy Policy will be posted on this page with a revised “Last Updated” date.

Where required by law, we will provide additional notice of material changes.

If you have questions about this Privacy Policy, our privacy practices, or a request relating to your personal information, please contact:

My Loc Flow
Email: mylocflow@gmail.com